Subject Access Request

Subject Access Request (SAR)

Last updated: 25 May 2026

You have the right to ask us for a copy of all personal data we hold about you, free of charge, under Article 15 of the UK GDPR.

How to submit a SAR

1. Email privacy@retailssupp.com from your registered email address.
2. Use the subject line Subject Access Request.
3. Tell us what data you want — all of it, or a specific category (e.g. order history, marketing data, support correspondence).
4. If we cannot identify you from the email alone, we may ask for verification (one form of ID showing name and address).

What you’ll receive

• Confirmation of whether we process your personal data.
• A copy of the personal data we hold.
• The purposes of processing and the legal basis.
• The categories of data processed.
• The recipients with whom we share data.
• The retention period (or the criteria we use to set it).
• Information on your other UK GDPR rights and how to complain to the ICO.

We provide the data in a commonly used electronic format (PDF, CSV) within 1 calendar month of receiving a valid request.

Fee

SARs are free. We may charge a reasonable administrative fee only for requests that are manifestly unfounded or excessive, or for additional copies — we will tell you in advance if this applies.

Refusal

We may refuse a request that is manifestly unfounded or excessive. If we refuse, we will explain why and remind you of your right to complain to the ICO.

Third-party data

If your data includes information about another identifiable person, we may redact that information or withhold it if disclosure would be unfair to them.