Contact RetailsSupp
We’re here Monday to Friday, 09:00–17:00 GMT. Most queries get a reply the same working day.
Customer service
- Email: support@retailssupp.com
- Phone: 01856 850177
- Live chat: click the chat icon at the bottom-right of any page during opening hours.
- WhatsApp: 01856 850177 (text only, replies during opening hours)
Returns & refunds
returns@retailssupp.com — please include your order number.
Privacy & data requests
By post
J & S Allan
33 N End Rd, Stromness, Orkney Islands KW16 3AG, United Kingdom
Response times
| Channel | Typical response |
|---|---|
| Live chat (during hours) | Within minutes |
| Phone | Immediate during hours |
| Email / WhatsApp | Within 1 working day |
| Subject Access Request | Up to 1 calendar month (UK GDPR statutory) |