Terms and Conditions

Terms and Conditions

Last updated: 25 May 2026

These Terms govern your use of retailssupp.com and any purchase you make from us. By placing an order you confirm you have read and accepted these Terms.

1. About us

J & S Allan (“we”, “us”, “our”), trading as RetailsSupp, with registered place of business at 33 N End Rd, Stromness, Orkney Islands KW16 3AG, United Kingdom. You can contact us at support@retailssupp.com or 01856 850177.

2. Your status

You may only place orders if you are at least 18 years old and legally capable of entering into a binding contract.

3. The contract between us

Our website displays an invitation to treat — placing an order is your offer to buy. The contract is formed when we send you the Dispatch Confirmation email. If we cannot accept your order (out of stock, pricing error, fraud signal) we will refund any payment in full within 14 days.

4. Price and payment

Prices are in pounds sterling (GBP) and include UK VAT at the prevailing rate (currently 20%). Delivery is calculated at checkout. Payment is taken at the point of order via Stripe.

Despite our best efforts, a product may occasionally be incorrectly priced. If the correct price is higher than the price on our site and the error is obvious, we are not obliged to fulfil the order at the lower price.

5. Your statutory rights (Consumer Rights Act 2015)

The goods we supply must be of satisfactory quality, fit for purpose and as described. If goods do not meet these standards you are entitled to a repair, replacement or refund depending on the circumstances. Nothing in these Terms affects your statutory rights as a consumer.

6. Cancellation and the 14-day cooling-off period (Consumer Contracts Regulations 2013)

You have the right to cancel your order without giving any reason within 14 days, starting from the day after you (or someone you nominate) receive the goods. To exercise your right to cancel, email returns@retailssupp.com. See our full Cancellation Policy and Returns Policy.

7. Delivery

See our Shipping Policy. Estimated delivery times are given in good faith but are not guaranteed. If delivery is delayed by an event outside our control we will contact you and offer either a revised delivery date or a full refund.

8. Title and risk

Risk in the goods passes to you when the courier delivers them to the address you provided. Title passes once we have received payment in full.

9. Our liability

Nothing in these Terms limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any matter for which it would be illegal to limit liability. Subject to that, our total liability to you for any single order is limited to the price you paid for that order.

10. Events outside our control (force majeure)

We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including industrial action, postal disruption, severe weather, pandemic-related restrictions, or supplier failure.

11. Intellectual property

All content on retailssupp.com (text, images, logos, layout) is owned by or licensed to us. You may not reproduce, modify or republish any part of the site without our prior written permission.

12. Variation

We may revise these Terms from time to time. Any order you place is governed by the Terms in force on the date you place it.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales (or Scotland if you are resident there).

14. Online dispute resolution

If you wish to raise a complaint you can also use the European Commission’s online dispute-resolution platform at ec.europa.eu/consumers/odr.