Track Your Order
Three ways to see where your parcel is.
1. From your dispatch confirmation email
As soon as your order leaves us, we send a dispatch confirmation email containing your tracking number and a direct link to the courier’s tracking page. Check your inbox (and spam folder).
2. From your account
If you ordered while logged in, go to My Account → Orders to see status, tracking number and tracking link for every order.
3. Courier websites
My tracking hasn’t updated — should I worry?
Tracking can take up to 24 hours to update after dispatch. If there is no movement after 3 working days, email support@retailssupp.com with your order number and we’ll trace the parcel with the courier.
Estimated delivery windows
| Service | Window |
|---|---|
| Standard UK | 2–4 working days |
| Express UK | 1–2 working days |
| Highlands & Islands | 3–5 working days |
| Northern Ireland | 3–5 working days |
If your order hasn’t arrived within these windows plus 3 working days, please contact us.