Cookie Policy

Last updated: 25 May 2026

This Cookie Policy explains what cookies are, which ones we use on retailssupp.com, and how you can control them. We follow the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to remember things about your visit, like your shopping cart contents, your login state and your preferences.

Categories of cookies we use

1. Strictly necessary (always on — no consent needed)

woocommerce_cart_hash, woocommerce_items_in_cart — your shopping basket
wp_woocommerce_session_* — session ID for checkout
PHPSESSID — server-side session
cmplz_* — your cookie-consent choices
Stripe cookies — fraud prevention during payment (essential for PCI-DSS compliance)

2. Functional (set when you opt in)

Remembering your last viewed products
Live chat widget state

3. Analytics (set when you opt in)

Google Analytics 4 (_ga, _ga_*) — anonymous traffic measurement

4. Advertising (set when you opt in)

Google Ads conversion tracking
Google Ads remarketing (if enabled)

How to control cookies

You can change your preferences at any time using the Cookie Settings link in the footer. You can also block or delete cookies through your browser settings — see aboutcookies.org for browser-specific instructions.

Blocking strictly necessary cookies will prevent core site functions (cart, checkout) from working.

Do Not Track

Some browsers send a “Do Not Track” signal. There is no industry-standard interpretation of this signal, but we honour your explicit choices made through our consent banner.

Updates

We review this policy when we add or remove cookie-using services. The last-updated date at the top reflects the most recent change.

Questions: privacy@retailssupp.com