Refund and Return policy
Last Updated: September 10, 2025
At Retailssup, we want you to be completely satisfied with your purchase. If for any reason you are not, our flexible return and exchange policy is designed to make the process simple and transparent.
1. Eligibility for Returns & Exchanges
Most items in new, unused, and original condition are eligible for return or exchange within 30 days from the date of delivery.
To qualify:
• The return request must be submitted within 30 days of delivery.
• Items must be unused, unwashed, and undamaged.
• All original packaging, tags, labels, manuals, and accessories must be included.
• Proof of purchase (receipt or order confirmation) is required.
Note: Items returned without prior authorization will not be accepted. Do not return items directly to the manufacturer.
2. How to Initiate a Return or Exchange
Step 1 – Contact Customer Service: Email Support@retailssupp.com with your order number, the item(s) you wish to return, and the reason.
Step 2 – Receive Instructions: Our team will provide the return address and step-by-step shipping instructions.
Step 3 – Package Your Items: Carefully pack the products in their original packaging, including all accessories and documentation.
Step 4 – Ship Your Return: Send the package back using the instructions provided. We recommend using a trackable shipping method.
3. Return Costs
Our Error (e.g., wrong or defective item): We cover all return shipping costs and issue a full refund.
Customer’s Choice (e.g., change of mind, buyer’s remorse): You receive a full refund; return shipping costs are your responsibility. No restocking fees apply.
4. Refunds
Processing Time: Refunds are typically processed within 10 business days after we receive and inspect the returned item.
Refund Method: Refunds are always issued to the original payment method used at checkout.
Sale Items: Discounted or sale items are eligible for return under the same conditions as full-priced items.
5. Exchanges
We accept exchanges for most items. The fastest way to get the product you want is to return the original item for a refund and place a new order. If you prefer a direct exchange, contact us at Support@retailssupp.com and we will guide you through the process.
6. Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately at Support@retailssupp.com or (877) 745-3962 with photos and details. We will provide a prepaid return label. Upon receipt, we will issue a replacement or a full refund — whichever you prefer.
7. Late or Missing Refunds
If you haven’t received your refund after the stated timeframe, please:
• Recheck your bank account or card statement.
• Contact your bank or card issuer (processing delays may occur).
• If the issue persists, email us at Support@retailssupp.com.
8. Non-Returnable Items
For hygiene, safety, or regulatory reasons, certain products may not be eligible for return. Any non-returnable items will be clearly indicated on the product page at the time of purchase.
9. Liability & Disclaimer
We are not responsible for returns lost or damaged in transit. Please use a secure, trackable shipping service. Refunds may be denied if returned items show signs of use, damage, or missing components not due to our error. This policy does not affect your legal rights under consumer protection laws.
10. Related Policies
For cancellations before shipping, see our Cancellation Policy.
For shipping and delivery details, see our Shipping Policy.
11. Contact Us
Email: Support@retailssupp.com
Phone: (877) 745-3962
We aim to respond within 24 hours.